Glossary

Email Capture Rate

The percentage of website visitors who leave an email address behind, through any form, popup, or footer field, not just one specific popup.

Email capture rate is a site-wide metric, whereas a single popup's conversion rate only measures that one placement. A healthy site is usually collecting emails through several channels at once: a footer form, an exit popup, a scroll-triggered offer, and a checkout opt-in.

Comparing capture rate across traffic sources is often more revealing than the overall number. Visitors arriving from an email newsletter already trust you and convert differently than cold traffic from a paid ad, and a single blended rate hides that.

Raising this number by adding more popups has a ceiling: past a certain point, additional prompts just annoy visitors who already declined once. Better copy and better timing on the popups you already have usually outperforms adding a third one.

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